Shipping & Returns

We ship from Breda, The Netherlands.
Orders are usually dispatched within 3–5 business days unless otherwise stated.

Shipping costs and delivery times vary depending on your location and will be shown at checkout.

You can return or exchange items within 14 days of delivery if they are unused and in original condition.
Please email info@tumstudio.com for return instructions before sending back any item.

Refunds will be issued once the product is received and inspected.

Customer Service
For questions about your order, delivery, or return, please contact our customer support.

📧 Email: info@tumstudio.com
💬 WhatsApp: +31 (0)6 347 905 31 (only WhatsApp)
📍 Address: Tramsingel 23, Breda, The Netherlands

We respond within 2 business days to all messages.
Messages received during weekends or holidays will be answered on the next working day.

Complaints Policy

We do everything we can to keep our customers satisfied.
If something goes wrong, please let us know by emailing info@tumstudio.com.
Include your full name, order number, and a short description of the issue.

We’ll respond within 48 hours with a proposed solution.
If you’re not satisfied with how your complaint is handled, you can submit it to the European Online Dispute Resolution (ODR) platform via ec.europa.eu/consumers/odr.